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Support
Forums

Pop OS update followed by loss of wifi (and USB?)

2 March 2024 2:30 pm
1 Min Read
Hi, I’ve been happily using Pop OS for a while now on a Surface Pro 3. Yesterday I clicked the usual system updates button (in the ‘Pop Shop’ app) and ran 2 or 3 updates–honestly can’t remember what they were. Afterwards wifi disappeared...

Hi, I’ve been happily using Pop OS for a while now on a Surface Pro 3. Yesterday I clicked the usual system updates button (in the ‘Pop Shop’ app) and ran 2 or 3 updates–honestly can’t remember what they were. Afterwards wifi disappeared–when I look in Settings>Wifi it says ‘No wifi adapter found’. (Checked in BIOS and it’s enabled.) Did a bit of research and to be honest it seemed complicated enough that I decided to do a fresh install of the OS from a bootable USB, but first I need to get some files off the computer. But when I put a USB thumb drive into the sole USB port on the Surface, the file manager can’t recognise it! I put lsusb into the terminal the USB shows up (Bus 002 Device 002: ID 0781:5591 Sandisk Corp Ultra Flair) so Linux knows its there, I guess, but the file manager doesn’t.
How can I get that USB port functional again?

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